Terms of service

1. Provider and eligibility

Model Uplink is provided by Oscar Rojas, Quartiersweg 7, 10829 Berlin, Germany. Contact: contact@modeluplink.com. You must be legally able to enter this agreement. If you use the service for an organisation, you confirm that you may bind it.

2. The service

Model Uplink gives a local Ollama or vLLM server a stable, authenticated, OpenAI-compatible internet endpoint. Features available through that endpoint depend on your model, engine, hardware, network, and client app. vLLM is attach-only; Model Uplink does not install or manage vLLM, drivers, or Python environments.

3. Your account, keys, and equipment

You are responsible for your account, endpoint keys, connected machines, models, licences, network, electricity, backups, and anyone you authorise. Keep credentials secret and revoke them promptly if exposed. You must keep your contact and billing information accurate.

4. Acceptable use and enforcement

You may not use the service to break the law; infringe rights; distribute malware; probe, disrupt, or bypass security or limits; provide unauthorised access to systems; or generate or distribute content where doing so is unlawful. You may not resell access to Model Uplink itself without written permission.

Model Uplink does not routinely inspect inference content and does not use automated tools to classify that content. We may rate-limit, suspend, or remove an endpoint or account based on information available to us, including operational metadata, a sufficiently substantiated report, a material breach, or a valid legal order. Measures will be limited to what we reasonably consider necessary and proportionate. Unless prohibited by law or likely to create a security risk, we will tell the affected customer the reason, scope, and duration and how to challenge the decision. Appeals may be sent to contact@modeluplink.com and receive human review.

5. Your content

You retain rights in content sent through your endpoint. You grant us the limited right to transmit and process it only as needed to operate, secure, and support the service. You confirm that you have the rights and lawful basis needed to process that content. We do not intentionally retain inference content, as described in the Privacy Policy.

6. Evaluation, fees, and billing

A new account may use one temporary endpoint and one active API key, with one concurrent request, for up to 500 successful inference requests, 250 MB of request and response payload transfer, or seven days, whichever happens first, without a payment card. The seven-day period starts on the first successful API call, not account signup or endpoint creation. Failed requests and model-list requests do not consume the allowances. The paid package is called Agent. Agent costs USD 9.99 per month or USD 99 per year, including applicable taxes. Stripe may offer payment in another currency; the currency and total payable are shown before you confirm payment. Each Agent subscription covers one active endpoint. Payment is required to activate and reserve a permanent hostname. Adding an endpoint may increase the charge immediately with proration; reductions are reflected as Stripe credits in accordance with the checkout terms. Failed payments receive a three-day grace period before inference is suspended. Cancellation takes effect at the end of the paid billing period. Statutory cancellation and refund rights remain unaffected.

7. Agent usage and availability

Agent includes unlimited API calls: we do not impose a monthly call count or charge by token. It includes up to four concurrent requests and is subject to a fair-use cap of 10 GB of data transfer per endpoint in each calendar month, counting request and response data. We do not charge automatic overage fees. If an endpoint exceeds 10 GB, we may contact you and temporarily limit further transfer until the next calendar month. Availability also depends on your machine, model server, network, client, and third-party infrastructure. Maintenance, incidents, or security measures may interrupt access.

8. Intellectual property

Model Uplink and its software, branding, and documentation remain ours or our licensors’. Any open-source components are governed by their respective licences. These terms do not grant rights to third-party models or software.

9. Suspension and termination

You may stop using the service and cancel from Billing in your signed-in dashboard, or manage your subscription through Link. We may suspend or terminate access for material breach, non-payment after the grace period, legal requirements, or a serious security risk. Where reasonable, we will provide notice and an opportunity to remedy the issue. Temporary evaluation hostnames may be suspended when their allowance expires; permanent endpoint slugs are not reassigned to another customer.

10. Liability

We are liable without limitation for intent, gross negligence, injury to life, body, or health, fraudulent concealment, guarantees, and liability that cannot legally be excluded. For slight negligence involving an essential contractual duty, liability is limited to foreseeable damage typical for this agreement. Otherwise, liability for slight negligence is excluded. Mandatory consumer rights remain unaffected.

11. Business-customer data processing

Where Model Uplink processes personal data on behalf of a business customer, the Data Processing Agreement forms part of these terms. The current subprocessor list is incorporated into that agreement.

12. Contact points and legal orders

Our designated electronic contact points for users and authorities, the languages accepted, and our reporting and appeal procedure are published on the DSA contact page. We review government requests for authenticity, legal authority, jurisdiction, necessity, and scope; disclose only data within our control that we are legally required to provide; and notify the affected customer unless legally prohibited.

13. Governing law and final provisions

German law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections in your country remain unaffected. If you are a merchant or public-law entity, Berlin is the exclusive venue where legally permitted. If one provision is invalid, the remaining provisions continue to apply. We may update these terms for legal, security, or service changes with reasonable notice; material changes will not apply retroactively.